Refund policy

We want you to feel confident in your purchase. If your item isn't the right fit, you may request a return or exchange within 14 days of receiving your items, whether purchased online or in person.

Return eligibility

Items must be unworn, unwashed, and unaltered, with original tags attached. They must be free of stains, odors, makeup, and other signs of wear. Trying an item on to check the fit is welcome.

Proof of purchase is required. Sweatsuits sold as a set must be returned as a complete set, including both the top and pants.

How to request a return

Email gatesofheavenclothingco@gmail.com with your order number or proof of purchase and the item you wish to return.

After we approve your return and send you the return address and instructions, you have 7 days to mail the item back using a shipping service that provides a tracking number. The item must be mailed, not necessarily delivered, within those 7 days.

Return shipping

Customers are responsible for return shipping for fit issues or a change of mind. Original shipping charges are nonrefundable for these returns. We do not charge a restocking fee.

If we sent the wrong item or your item arrived damaged or defective, we'll cover the necessary shipping costs to resolve the issue.

Refunds

After receiving and inspecting your return, we'll notify you whether it has been approved. Approved refunds include the amount paid for the returned merchandise and applicable sales tax and will be issued to the original payment method within 7 business days.

Your bank or payment provider may need additional time to post the refund.

Exchanges

Exchanges depend on availability. If your requested size or item is unavailable, you may choose a refund or store credit. We'll confirm any shipping charges before processing the exchange.

Final-sale items

Items clearly marked "Final Sale" before purchase and personalized or custom-made items cannot be returned or exchanged for a change of mind. Discounted items remain eligible unless specifically marked "Final Sale."

Cancellations

Please email us as soon as possible to request a cancellation. We'll do our best to cancel your order before it ships, but cancellation is not guaranteed until we confirm it by email. Approved cancellations receive a full refund. Once an order ships, our Return & Refund Policy applies.

This applies to both in-stock orders and preorders. If the expected shipping date of a preorder changes, you may also cancel it for a full refund, as described in our Shipping Policy.

Damaged, defective, or incorrect items

Please inspect your purchase and contact us promptly if something is wrong. Include your order number and photos so we can help arrange a replacement, exchange, or refund. Final-sale restrictions do not apply to incorrect or defective items.

This policy does not limit any rights available under applicable law.