Shipping policy

Where we ship

We currently ship within the United States only.

Shipping rates

• Orders under $100: $12 standard shipping.
• Orders of $100 or more: free standard shipping.
• Express shipping: $25. Free shipping on orders of $100 or more applies to standard shipping.

Processing time for in-stock items

In-stock orders ship on the next shipping day after the order is placed. Our shipping days are Monday to Saturday, excluding holidays and carrier closures.

Delivery time

After your order ships, standard delivery usually takes 3 to 5 business days, and express delivery usually takes 1 to 2 business days. Express shipping shortens the delivery time after your order ships; it does not change when your order ships. Delivery times are estimates from the carrier and are not guaranteed. Holidays and weather can cause delays.

Carriers

We ship with USPS, UPS, or FedEx.

Preorders

Some items are offered as preorders in limited quantities, on a first-come, first-served basis. A preorder reserves your selected item and size. Preorders ship on the release date listed on the product page, before new orders placed during the general release. Estimated delivery is 3 to 5 business days after shipment.

Preorders are paid in full when the order is placed. The next-shipping-day timing above applies to in-stock items only.

If the expected shipping date changes, we'll email you with the new date. You can keep your preorder or cancel it for a full refund.

Orders with in-stock and preorder items

If your order contains both in-stock and preorder items, the in-stock items ship on the next shipping day, and the preorder items ship on their listed release date. You pay the shipping charge only once for the order; there is no additional shipping charge when the preorder items ship. Orders of $100 or more receive free standard shipping.

Cancellations

To cancel an order, please email us as soon as possible. See Cancellations in our Return & Refund Policy.

Tracking

When your order ships, you'll receive an email with tracking information.

Address changes

Please check your shipping address at checkout. If you notice a mistake, email us right away at gatesofheavenclothingco@gmail.com and we'll do our best to update it before your order ships.

Lost or damaged packages

If your package is lost or arrives damaged, email us with your order number and we'll help you resolve it.

Returns

For returns and exchanges, please see our Return & Refund Policy. Original shipping charges are nonrefundable for returns due to fit or a change of mind.